Customer FAQ

S.I.P Club

• When is the new menu available?
• What is the S.I.P Club?
• Is there a deadline to make edits to my box?
• How to Change the Date or skip my Next Order

Placing an Order

• Why won't my gift card work?
• Why can’t I put in an order? What’s the order minimum?
• How do I set up an account?
• What do I do if my order processed but I want to make changes?
• Do you offer subscriptions?
• What is your refund policy?

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Delivery

• Where do you deliver?
• Are there delivery or shipping fees?
• What should I do if my shipment doesn't arrive?
• When will my order arrive?
• Do I need to be home to receive my delivery?
• How are the soups delivered?