Ellen S.

  • Total activity 85
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Activity overview

Latest activity by Ellen S.
  • Ellen S. created an article,

    How do you ensure food safety?

    At Soupergirl, food safety is a part of our company culture. Every day. We follow strict guidelines from the FDA and the DC Dept of Health. Our company is also audited annually by an independent fo...

  • Ellen S. created an article,

    When is the new menu available?

    We will send you the contents of your curated box on Wednesday.  Feel free to login anytime once you receive that email.  Please make all adjustments to your upcoming order by 11:59 PM EST on Sunday.

  • Ellen S. created an article,

    What is the S.I.P Club?

    S.I.P. stands for Souper Important Person. It is our new subscription program. Each week, we'll curate a box of six of our favorite items for you. Love it? Do nothing and it will magically appear a...

  • Ellen S. created an article,

    Can I change my order frequency?

    You bet! Login to your account and click "Manage Subscription" tab.  From the drop down, select if you wish to receive your orders every 1 week or 2 weeks.  Click "update" to save.

  • Ellen S. created an article,

    Why can’t I put in an order? What’s the order minimum?

    As part of our commitment to sustainability, we’ve set a new six-item delivery minimum. This helps us reduce waste and packaging, and deliver to you in the most sustainable way possible.

  • Ellen S. created an article,

    Are there delivery or shipping fees?

    Your delivery zip code determines how we get our soups to your door and any corresponding delivery fees. Delivery fees vary. If you live in the DC area, your items will arrive via courier. Outside ...

  • Ellen S. created an article,

    How do I set up an account?

    There are 2 ways to set up an account: 1.  Place an order.  Once you complete your order, you will receive an activation email.  Click the link within the email and Voila!  Your account is ready fo...

  • Ellen S. created an article,

    What do I do if my order processed but I want to make changes?

    Once your order has processed, you can no longer edit from your dashboard.  Please email us at hello@thesoupergirl.com with your requested change and we will do our best to make that happen

  • Ellen S. created an article,

    Is there a deadline to make edits to my box?

    Yes!  All updates to your box must be made by Sunday at 11:59 PM EST.

  • Ellen S. created an article,

    How do I change my menu?

    To change your menu, log in to your account.  To see your curated menu, click the box icon in the upper right hand corner.  You can increase/decrease the quantity of each item directly from within ...