Ellen Silverstein
- Total activity 81
- Last activity
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Activity overview
Latest activity by Ellen Silverstein-
Ellen Silverstein created an article,
How do you ensure food safety?
At Soupergirl, food safety is a part of our company culture. Every day. We follow strict guidelines from the FDA and the MD Dept of Health. Our company is also audited annually by an independent fo...
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Ellen Silverstein created an article,
When is the new menu available?
Our menu goes live each week on Friday morning. Order anytime before the following Thursday at midnight to receive your order on Sunday or Wednesday (you choose!).
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Ellen Silverstein created an article,
What is the S.I.P Club?
S.I.P. stands for Souper Important Person. It is our new subscription program. Each week, we'll curate a box of six of our favorite items for you. Love it? Do nothing and it will magically appear a...
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Ellen Silverstein created an article,
Why can’t I put in an order? What’s the order minimum?
As part of our commitment to sustainability, we’ve set a new six-item delivery minimum. This helps us reduce waste and packaging, and deliver to you in the most sustainable way possible.
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Ellen Silverstein created an article,
Are there delivery or shipping fees?
Your delivery zip code determines how we get our soups to your door and any corresponding delivery fees. Delivery fees vary. If you live in the DC area, your items will arrive via courier. Outside ...
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Ellen Silverstein created an article,
How do I set up an account?
Simply place an order on our website! There, you'll be promoted to set up a subscription account that you can pause and edit at any time.
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Ellen Silverstein created an article,
What do I do if my order processed but I want to make changes?
Once your order has been processed, you can no longer edit from your dashboard. Please email us at delivery@thesoupergirl.com with your requested change and we will do our best to make that happen
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Ellen Silverstein created an article,
Is there a deadline to make edits to my box?
Yes! All updates to your box must be made by Thursday at 11:59 PM EST for delivery the following Sunday or Wednesday (your choice!).
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Ellen Silverstein created an article,
How to Change the Date or skip my Next Order
To reschedule your next order, head to the menu page and log in to your account. From there you can view your menu and delivery schedule. Make any changes you'd like before midnight on Thursday ea...
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Ellen Silverstein created an article,
What should I do if my shipment doesn't arrive?
Oh no! The fastest way to reach us is to email us at hello@thesoupergirl.com and we’ll track down your delivery right away!